How much does it cost?

The cost is $20 per person, plus tax. Your booking will be accepted and you will be prompted to pay for it once a minimum of 2 people have registered for the same booking. All booking is done on-line through our website. 

​What happens if I am late? 

Please arrive at least 15 minutes early, to your game start time. Games will begin exactly at their start time and being late may cause you to have less than 60 minutes to play. If the game is already in play, we will let you in to join the remainder of your team, but you will miss out on some of the experience.

Are we really locked in a room?

No, not at Escape Games NM.  Each game is monitored on closed circuit video with audio to communicate with the Game Master.  If you need to leave for any reason, just let your game master know.  The clock will not stop and refunds will not be given.   

Do I need a reservation to enjoy the Escape Room experience?

Yes, a reservation is necessary, but thankfully you can book online easily! Just click any of the 'Book Now' buttons.  All rooms must be booked a minimum of 3 hours in advance.  If you are trying to book an open slot within 3 hours, please call 505-333-7195 and we will try to get you in.

If I only have 2 or 3 people in my group, will we be placed with strangers to fill the time slot?

If you reserve less than the full amount of spaces for the room, there is a very high chance you will be placed with other people in a session. But honestly, it is such a festive atmosphere, the more the merrier!  To guarantee a room exclusively to yourselves, you need to buy all of the spots for that time slot. 

Are there a minimum number of participants needed per room? 

There is a minimum requirement of 2 for Quest for the Throne.  There is no minimum on other games, but less than four participants can be challenging. Remember, if you purchase less than the maximum number of tickets for the room you may be playing with other people, including children.

What if I need to change my reservation? What is your cancellation policy? 

You can change or cancel your reservations up to 48 hours before your reservation directly from the link button that says "View Booking" in your confirmation email. If you have not received a confirmation email, you may have entered your email incorrectly so email us with your date and time and we will fix it. There are no changes or cancellations within 24 hours.  No refunds will be given, but you can certainly re-schedule. 

How long does each game last?

About 75 minutes total. We ask that you arrive 15 minutes before your start time.  When you arrive we will quickly brief you on your game. Then the fun begins! You will be taken to the room and will have 60 minutes to solve the puzzle and get out.  We always leave some time afterwards for silly photos. 

Can children participate?

Many children love to solve puzzles and clues. The Quest for the Throne  and Aunt Elna's Inheritance have puzzles that may be difficult for children, but can still be enjoyed by those 7 and up.  All children under 16 must be accompanied by a guardian of at least 21 years of age.  

Do I need any prior puzzle solving experience?

No. Although designed to be challenging, no special skills are required.  Just be willing to search for hidden clues and related items…and to use your brain! If you are really struggling, you may reach out to the Game Master to offer you a clue and get you moving in the right direction. 

What should I bring?

You only need to bring your best wits and puzzle-solving ability. All items needed for solving the puzzles will be included in the room. Wear anything you are comfortable in, but the most activity you will be engaging in may be squatting down or getting on your knees to look under or to get a closer look at something. If you wear reading glasses, it might be advisable to bring them.

What if we don't escape in time?

It’s a challenging game and many get close but do not get out in time. At the end of 60 minutes, the game master will meet you in the room. You can ask questions. We ask that you do not reveal the answers to others that have not participated. Once your time is up, your game master can walk your team through the rest of the clues and puzzles.  You may also request that your game master NOT walk you through and you can re-book the room for a later time for 1/2 price.  Only those who participated in the room the first time are eligible for the 1/2 price discount.  Please contact our management when you are ready to book for your code for 1/2 price bookings.  

Can I do the escape rooms more than once?

You are welcome to do the room more than once, but the puzzles will only change if the room theme is changed.  Please don’t spoil the puzzle-solving fun for others on your team that might be doing it for the first time.

Is Escape Games NM good for birthday parties, baby showers, bachelor & bachelorette parties? 

Yes! We offer good, clean fun with a party area.  You can also add a personalized message in the room to make it extra fun for the special person! Just include a note in the comments section of your reservation along with a phone number just in case we have questions. You can reserve during our regular business hours or book a private party(rates vary).

​NOTE: ** We reserve the right to refuse admittance to people appearing visibly intoxicated by alcohol or drugs. You will receive no refund or rescheduling. We take the safety of our staff and other guests very seriously. Trust us, you will do a lot better in the rooms if you have all of your wits about you! :)

I would like to bring a private group outside of your scheduled hours, is this possible? 

Yes, please contact us at 505-333-7195 for details.  

Is it possible to purchase gift certificates? 
Yes, please contact us at 505-333-7195 for details.

​Do you have any Tips/Advice for doing your Escape Rooms?

The surest way to escape is by communicating openly with everyone else in the room. Share clues you’ve uncovered. Work together to make connections. If you discover new information, be sure everyone in the room knows about it.

Follow the rules. Our staff will review the rules of the game with you before you begin, which include:

There is no need to lift or move heavy objects.

There is no need to climb on anything… there are no clues above normal reach.
Never use force to try to open locked items.
Cell phones and other electronic devices must remain off and cannot be used inside the room.
There are no clues hidden in any electrical outlets, lamps, plugs or cords or in the windows.
Do not guess combinations!! Combinations have meanings from the game that need to be figured out.
Keep the games a mystery! Please do not reveal clues or answers to others.

Don't be afraid to be silly! This is a game -  have FUN! :)

PLEASE NOTE: If members of your group appear to be under the influence of drugs or alcohol, you will not be allowed in the room. This decision will be made at the discretion of our staff and no refunds or exchanges will be permitted. We take this very seriously as it could cause damage to the room, to yourself or others, and adversely affect others enjoyment of the experience.

Escape Room in Aztec

Frequently Asked Questions